How can we help?
You’re looking at the public support page for Octave. The most common questions are answered below. For anything else, send a note and a real person will reply within 1 business day.
Contact us
Email hello@coachgus.org with your question. Include your account email so we can find your records.
Signed in already? You can also open a ticket from the in-app Support page — it’s faster because we already see your account context.
Frequently asked
How do I switch or update a training plan?+
Coaches can assign a new published template from the athlete management area. Athletes see the latest active assignment in their training dashboard.
What happens when I mark a workout done or skipped?+
Workout status updates your training progress immediately. Done workouts count toward completion; skipped workouts stay visible in your history.
Who can see my messages?+
Direct messages are only visible to the linked coach and athlete in that conversation. They are not visible to other athletes.
Who manages billing for a team?+
The team owner manages subscription changes and billing actions. Coaches and athletes can still contact support if they run into an issue.
Why do I not see a plan yet?+
Plans only appear after a coach has assigned one to your account. If you expect a plan and do not see it, message your coach or open a support ticket.
For App Store reviewers
Sign in with the credentials provided in the App Review Information form. The bottom tab bar has five tabs: Home, Coach, Calendar, Feed and Profile. Home is the first tab — its card opens today’s workout. Mark it done and write a note, then open the Coach tab to see the coach’s reply.